FAQs
can i send a candle as a gift?
Of course you can! Our receipts are delivered to your email so no need to worry about price tags: your lucky recipient will simply get to enjoy unboxing our recyclable packaging and receiving their customised candle!
do you accept returns?
Due to the personalized nature of our product, we currently do not accept returns.
If for any reason you are dissatisfied with your purchase, please email us at hello@postcodepours.com and we will do our best to help you.
can i cancel my order?
If you would like to cancel your order, you may do so within one hour of the time you receive your order confirmation email. Otherwise, we will have already processed your order.
how do i place a bulk order or wholesale enquiry?
Feel free to get in touch with us about your request at hello@postcodepours.com. We’d love to chat about how we can work together!
when are my candles being delivered?
We pride ourselves on being a slow, small-batch business that pours (pun intended) the utmost care and consideration into each candle. Because of the nature of our customised products, shipping times may vary depending on when you place your order, usually between 7-10 business days. Once you have placed your order, we’ll send you a confirmation email to let you know we've received it. Once your item has been shipped, we’ll send you another email to let you know it’s on its way. We promise they’ll be worth the wait!
how do your charitable donations work?
At the end of every month, we donate 20% of the profit from the candles we’ve sold to Centrepoint UK via their website. Supporting charities is an important part of postcode pours and we’re always happy to share more about this - just drop us a note at hello@postcodepours.com.
do you collaborate with influencers?
We’re a tiny company with a tiny budget, but are always open to hearing from people with a significant/engaged social media following with a passion for what we do. If this is you, introduce yourself at hello@postcodepours.com. It could be a match (see what we did there ;)!
we take the privacy of your information very seriously.
Introduction
This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website. It does not extend to any websites that can be accessed from this website, including, but not limited to, any links we may provide to social media websites. We may change this privacy policy so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.
We will collect your personal information in a number of ways in accordance with our privacy policy, including but not limited to:
— When you contact us through the website
— When you register with us and set up an account to receive our products
— When you enter a competition or promotion through a social media channel
— When you make payments to us
— When you elect to receive email marketing from us
Personal information that is collected automatically
To the extent that you access the website, we will collect your data automatically. For example, we automatically collect some information about your visit to the website. This information helps us to make improvements to the website content and navigation. This data includes your IP address, the date, the time and frequency with which you access the website and the way you use and interact with its content.
Keeping your personal information secure
We will not sell or rent your personal information to third parties.
We use technical and organizational measures to keep your information safe and store your data on secure servers.
Your rights
You have the following rights in relation to your personal information:
— Right to correct – the right to have your personal information rectified if it is inaccurate or incomplete.
— Right to erase – the right to request that we delete or remove your personal information from our systems.
— Right to access – the right to request copies of the information we hold about you at any time. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
— Right to restrict use of your data – the right to ‘block’ us from using your personal information or limit the way in which we can use it.
— Right to object – the right to object to our use of your personal information where we use it for our legitimate interests.
Use of cookies
Like many other websites, the postcode pours website uses cookies. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.
Changes to this privacy policy
We have the right to change this privacy policy as we may deem necessary or as may be required by law. Any changes will be immediately posted on the website, so please review it frequently. You are deemed to have accepted the terms of the privacy policy on your first use of the website.
This policy was last updated in August 2020.